tongboh/node-zendesk

a zendesk API client library for use with node.js

node-zendesk

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Table of Contents

• Example
• Install
• Using OAuth for Authentication
• Command Line Options
• Library Mode
• Core API Methods
• Help Center API Methods
• Voice API Methods
• Contributions

Example

var zendesk = require('node-zendesk');

var client = zendesk.createClient({
  username:  'username',
  token:     'token',
  remoteUri: 'https://remote.zendesk.com/api/v2'
});

client.users.list(function (err, req, result) {
  if (err) {
    console.log(err);
    return;
  }
  console.log(JSON.stringify(result[0], null, 2, true));//gets the first page
});

Take a look in the examples folder for more examples.

Install

Install using npm:

npm install node-zendesk

Using OAuth for Authentication

If you want to use an OAuth token to authenticate with Zendesk, pass in the oauth key with a value of true when creating the client.

You can learn more about obtaining OAuth tokens from Zendesk's developer site.

var zendesk = require('node-zendesk');

var client = zendesk.createClient({
  username:  'username',
  token:     'oauth_token',
  remoteUri: 'https://remote.zendesk.com/api/v2',
  oauth: true
});

Command Line Options for scripts

Below is a list of options you may use when calling any scripts you may have written

-s  --subdomain X
-u  --username X
-p  --password X
-t  --token X
-r  --remoteUri X
-hc --helpcenter
-v  --voice
--debug
--no-cookies
--timeout X(ms)
--proxy X
--encoding X

They are fairly self-explanatory no-cookies, timeout, proxy, encoding are all options to request. if using debug its recommended you use --encoding utf8 or something similar as all you will see is a buffer otherwise in the response.

Because of these command line options you can try a few already from the examples section:

node examples/users-list.js -u <username> -t <token> -s <subdomain>
node examples/check-auth.js -u <username> -p <password> -s <subdomain>
node examples/check-auth-token.js -u <username> -t <token> -s <subdomain>
node examples/users-list.js -u <username> -t <token> -s <subdomain>

Disable Default scripting functionality / Enable library only

If you rather use this library/script runner as a library only you should disable the library from reading from process.argv and process.env by enabling disableGlobalState.

var zendesk = require('node-zendesk');

var client = zendesk.createClient({
  username:  'username',
  token:     'oauth_token',
  remoteUri: 'https://remote.zendesk.com/api/v2',
  disableGlobalState: true,
  debug: true // if you want to debug in library only mode, you'll have to include this
});

Side-Loading

For the endpoints that support side-loading, you can specify which other objects to bring in by setting the sideLoad variable to an array of object names:

client.tickets.sideLoad = ['users', 'organizations', 'metric_sets'];
client.users.sideLoad = ['organizations', 'roles'];

For a full list of endpoints that support side-loading, see Zendesk's developer site

Impersonation

See Making API requests on behalf of end users to grant impersonate scope. Pass end-user's email when creating client.

var zendesk = require('node-zendesk');

var client = zendesk.createClient({
  username:  'username',
  token:     'oauth_token',
  remoteUri: 'https://remote.zendesk.com/api/v2',
  oauth: true,
  asUser: 'end-user@example.com'
});

client

request(method, uri)
requestAll(method, uri) //pulls back multiple pages
requestUpload(uri, file, fileToken, callback)

Pagination

When using the requestAll method, the client automatically pages-through results, accumulating all responses before returning them to the cb method. To monitor pagination, the cb parameter can also be an observer – see this example.

Core API Methods

(See: https://developer.zendesk.com/rest_api/docs/core/introduction)

accountsettings

show(cb)

activitystream

show(activityID, cb)
list(cb)

attachments

upload(file, fileOptions, cb)
deleteUpload(token, cb)
show(attachmentID, cb)
delete(attachmentID, cb)
redactAttachmentComment(ticketID, commentID, attachmentID, cb)

fileOptions = {filename: 'file.txt', token: 'P1c4rDRuLz'}
// token is [optional]

file = // string or Stream (with 'pipe' function)

dynamiccontent

https://developer.zendesk.com/rest_api/docs/core/dynamic_content

listItems(cb)
listAllItems(cb)
showItem(itemID, cb)
createItem(item, cb)
updateItem(itemID, item, cb)
deleteItem(itemID, cb)
listVariants(itemID, cb)
listAllVariants(itemID, cb)
showVariant((itemID, variantID, cb)
createVariant(itemID, variant, cb)
updateVariant(itemID, variantID, variant, cb)
deleteVariant(itemID, variantID, cb)

categories

list(cb)
show(categoryID, cb)
create(category, cb)
update(categoryID, category, cb)
delete(categoryID, cb)

customagentroles

list(cb)

forums

list(cb)
listByCategory(categoryID, cb)
show(forumID, cb)
create(forum, cb)
update(forumID, forum, cb)
delete(forumID, cb)

forumsubscriptions

list(cb)
listByForum(forumID, cb)
show(forumSubscriptionID, cb)
create(forumSubscription, cb)
delete(forumSubscriptionID, cb)

groupmemberships

list(cb)
listByUser(userID, cb)
listByGroup(groupID, cb)
show(groupMembershipID, cb)
showByUser(userID, groupMembershipID, cb)
create(groupMembership, cb)
createByUser(userID, groupMembership, cb)
delete(groupMembershipID, cb)
deleteByUser(userID, groupMembershipID, cb)
makeDefault(userID, groupMembershipID, cb)

groups

list(cb)
assignable(cb)
show(groupID, cb)
create(group, cb)
update(groupID, group, cb)
delete(groupID, cb)

jobstatuses

show(jobStatusID, cb)
watch(jobStatusID, interval, maxAttempts, cb)

locales

list(cb)
show(localeID, cb)
showCurrent(cb)
current(cb)

macros

list(cb)
listByParams(params, cb)
apply(macroID, cb)
applyTicket(ticketID, macroID, cb)
create(macro, cb)
categories(cb)
update(macroID, macro, cb)
createMany(users, cb)

oauthtokens

list(cb)
show(id, cb)
current(cb)
revoke(id, cb)

organizations

list(cb)
show(organizationID, cb)
create(organization, cb)
update(organizationID, organization, cb)
upsert(organizationID, organization, cb)
delete(organizationID, cb)
incrementalInclude(startTime, includes, cb)        // New Export API supporing includes
incremental(startTime, cb)        // New Export API
incrementalSample(startTime, cb)  // New Export API Sample

organizationfields

list(cb)
show(organizationFieldID, cb)
create(organizationField, cb)
update(organizationFieldID, organizationField, cb)
delete(organizationFieldID, cb)

(SLA) policies

list(cb)
show(policyID, cb)
create(policy, cb)
update(policyID, policy, cb)
delete(policyID, cb)

requests

list(cb)
listOpen(cb)
listSolved(cb)
listCCD(cb)
listByUser(userID, cb)
listByOrganization(orgID, cb)
getRequest(requestID, cb)
create(request, cb)
update(requestID, request, cb)
listComments(requestID, cb)
getComment(requestID, commentID, cb)

satisfactionratings

list(cb)
received(cb)
show(satisfactionRatingID, cb)

search

query(searchTerm, cb)
queryAll(searchTerm, cb)
queryAnonymous (searchTerm, cb)
queryAnonymousAll (searchTerm, cb)

sessions

get(cb)
getByUserId(userId, cb)
getByUserIdBySessionId(userId, sessionId, cb)
getMyAuthenticatedSession(cb)
deleteByUserIdBySessionId(userId, sessionId, cb)
bulkDeleteByUserId(userId, cb)
logMeOut(cb)

suspendedtickets

list(cb)
show(suspendedTicketID, cb)
recover(suspendedTicketID, cb)
recoverMany(suspendedTicketIDs, cb)
delete(suspendedTicketID, cb)
destroyMany(suspendedTicketIDs, cb)
deleteMany(suspendedTicketIDs, cb)

tags

list(cb)

ticketaudits

list(ticketID, cb)

ticketevents

incrementalInclude(startTime, includes, cb)        // New Export API supporing includes
incremental(startTime, cb)
incrementalSample(startTime, cb)

ticketforms

list(cb)
show(ticketFormID, cb)

ticketfields

list(cb)
show(ticketFieldID, cb)
create(ticketField, cb)
update(ticketFieldID, ticketField, cb)
delete(ticketFieldID, cb)

ticketmetrics

list(ticketId, cb)
listAll(cb)
show(ticketMetricId, cb)

tickets

list(cb)
listAssigned(userID, cb)
listByOrganization(orgID, cb)
listByUserRequested(userID, cb)
listByUserCCD(userID, cb)    // email cc
listRecent(cb)
listCollaborators(ticketID, cb)
listIncidents(ticketID, cb)
listMetrics(ticketID, cb)
show(ticketID, cb)
showMany(ticket_ids, cb)
create(ticket, cb)
createMany(tickets, cb)
update(ticketID, ticket, cb)
merge(ticketID, mergedTicket, cb)
updateMany(ticket_ids, ticket, cb)
deleteMany(ticket_ids, cb)
delete(ticketID, cb)
export(startTime, cb)        //1000 per page export
exportSample(startTime, cb)  //Ticket Export Sample (max 50 tickets per request)
exportAudit(ticketID, cb)    //Listing Audits
getComments(ticketID, cb)
incrementalInclude(startTime, includes, cb)        // New Export API supporing includes
incremental(startTime, cb)        // New Export API
incrementalSample(startTime, cb)  // New Export API Sample

ticketexports

export(start_time, cb)
exportWithUser(start_time, cb)
exportAudit(ticketID, cb)

ticketimport

import(ticket, cb)
exportAudit(ticketID, cb)

topiccomments

list(topicID, cb)
listByUser(userID, cb)
show(topicID, commentID, cb)
showByUser(userID, commentID, cb)
create(topicID, comment, cb)
update(topicID, commentID, comment, cb)
delete(topicID, commentID, cb)

topics

list(cb)
listByForum(forumID, cb)
listByUser(userID, cb)
show(topicID, cb)
showMany(topicIDs, cb)
create(topic, cb)
update(topicID, topic, cb)
delete(topicID, cb)

topicsubscriptions

list(cb)
listByTopic(topicID, cb)
show(topicSubscriptionsID, cb)
create(topicSubscription, cb)
delete(topicSubscriptionsID, cb)

topicvotes

list(topicID, cb)
listByUser(userID, cb)
show(topicID, cb)
create(topicID, vote, cb)
delete(topicID, cb)

triggers

list(cb)
listActive(triggerID, cb)
show(triggerID, cb)
create(trigger, cb)
update(triggerID, trigger, cb)
delete(triggerID, cb)
reorder(triggerIDs, cb) //  triggerIDs is Array

useridentities

list(userID, cb)
show(userID, userIDentityID, cb)
create(userID, userIDentity, cb)
update(userID, userIDentityID, cb)
makePrimary(userID, userIDentityID,  cb)
verify(userID, userIDentityID, cb)
requestVerification(userID, userIDentityID, cb)
delete(userID, userIDentityID, cb)

users

auth(cb) //also me()
list(cb)
listByGroup(id, cb)
listByOrganization(id, cb)
show(id, cb)
showMany( userids, cb )
create(user, cb)
createMany(users, cb)
update(id, user, cb)
updateMany(/*Optional*/ids, users, cb)
createOrUpdate(user, cb)
createOrUpdateMany(users, cb)
suspend(id, cb)
unsuspend(id, cb)
delete(id, cb)
search(params, cb)
me(cb)
merge(id, targetId, cb)
incrementalInclude(startTime, includes, cb)        // New Export API supporing includes
incremental(startTime, cb)        // New Export API
incrementalSample(startTime, cb)  // New Export API Sample

userfields

list(cb)
show(userFieldID, cb)
create(userField, cb)
update(userFieldID, userField, cb)
delete(userFieldID, cb)

views

list(cb)
listActive(cb)
listCompact(cb)
show(viewID, cb)
create(view, cb)
update(viewID, viewData, cb)
execute(viewID, params, cb)
tickets(viewID, cb)
preview(params, cb)
showCount(viewID, cb)
showCounts(viewIDs, cb)
export(viewID, cb)

Help Center API Methods

(See: https://developer.zendesk.com/rest_api/docs/help_center/introduction) To enable help center client, use -hc or --helpcenter parameter.

accesspolicies

show(sectionID, cb)
update(sectionID, accessPolicy, cb)

articleattachments

list(articleID, cb)
listInline(articleID, cb)
listBlock(articleID, cb)
show(attachmentID, cb)
delete(attachmentID, cb)

articlecomments

listByUser(userID, cb)
listByArticle(articleID, cb)
show(articleID, commentID, cb)
create(articleID, comment, cb)
update(articleID, commentID, comment, cb)
delete(articleID, commentID, cb)

articlelabels

list(cb)
listByArticle(articleID, cb)
show(labelID, cb)
create(articleID, label, cb)
delete(articleID, labelID, cb)

articles

list(cb)
listByLocale(locale,cb)
listBySection(sectionID,cb)
listByCategory(categoryID,cb)
listByUser(userID,cb)
listSinceStartTime(startTime,cb)
listByLabelNames(labelNames,cb)
show(articleID, cb)
showWithLocale(locale, articleID, cb)
create(sectionID, article, cb)
createWithLocale(locale, sectionID, article, cb)
update(articleID, article, cb)
updateByLocale(locale, articleID, article, cb)
associateAttachmentsInBulk(articleID, attachmentIDsInBulk, cb)
delete(articleID, cb)

categories

list(cb)
listWithLocale(locale, cb)
show(categoryID, cb)
create(category, cb)
update(categoryID, category, cb)
delete(categoryID, cb)

search

searchArticles(searchString, cb)
searchArticlesInLocale(searchString, locale, cb)
searchArticlesByLabels(labelNames, cb)
searchQuestions(searchString, cb)

sections

list(cb)
listByCategory(categoryID, cb)
show(sectionID, cb)
create(section, cb)
update(sectionID, section, cb)
delete(sectionID, cb)

subscriptions

listByUser(userID, cb)
listByArticle(articleID, cb)
listBySection(sectionID, cb)
showbyArticle(articleID, subscriptionID, cb)
showbySection(sectionID, subscriptionID, cb)
createbyArticle(articleID, subscription, cb)
createbySection(sectionID, subscription, cb)
deletebyArticle(articleID, subscriptionID, cb)
deletebySection(sectionID, subscriptionID, cb)

translations

show(articleID, locale, cb)
listByArticle(articleID, filterParams, cb)
listBySection(sectionID, cb)
listByCategory(categoryID, cb)
listMissingLocalesByArticle(articleID, cb)
listMissingLocalesBySection(sectionID, cb)
listMissingLocalesByCategory(categoryID, cb)
createForArticle(articleID, translation, cb)
createForSection(sectionID, translation, cb)
createForCategory(categoryID, translation, cb)
updateForArticle(articleID, locale, translation, cb)
updateForSection(sectionID, locale, translation, cb)
delete(translationID, cb)

votes

listByUser(userID, cb)
listByArticle(articleID, cb)
show(voteID, cb)
createUpVoteForArticle(articleID, cb)
createDownVoteForArticle(articleID, cb)
createUpVoteForQuestion(questionID, cb)
createDownVoteForQuestion(questionID, cb)
createUpVoteForAnswer(answerID, cb)
createDownVoteForAnswer(answerID, cb)
delete(voteID, cb)

Voice API Methods

(See: https://developer.zendesk.com/rest_api/docs/voice-api/voice) To enable help center client, use -v or --voice parameter.

agentactivities

show(cb)

availabilities

update(agentID, cb)
show(agentID, cb)

currentqueue

show(cb)

greetingcategories

list(cb)
show(greetingCategoryID, cb)

greetings

list(cb)
show(greetingID, cb)
create(greetingID, cb)
update(greetingID, cb)
delete(greetingID, cb)

historicalqueue

show(cb)

phonenumbers

search(searchTerm, cb)
update(phoneID, cb)
list(cb)
create(cb)
update(phoneID, phone_number, cb)
delete(phoneID, cb)

Contributions

If you're looking to contribute, please refer to the API Coverage Document, open an issue, or make a PR!

Tests and examples are also welcome.

Zendesk's documentation can be found here.

License

MIT.