/help-ticket

A Help ticket system using laravel

Primary LanguagePHP

Laravel 10 Course

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Project Idea

  1. User can create a new help ticket
  2. Admin and user can reply on help ticket
  3. Admin can reject or resolve the ticket
  4. When admin update on the ticket then user will get one notification via email that ticket status is updated
  5. User can give ticket title and description
  6. User can upload a document like pdf or image

Table Structure

  1. Tickets

    • title( string ) {required}
    • description(text) {required}
    • status(open {default}, resolved, rejected)
    • attachment(string) {nullable}
    • user_id {required} filled by laravel
    • status_changed_by_id {nullable}

  2. Replies

    • body(text) {required}
    • user_id {required} filled by laravel
    • ticket_id {required} filled by laravel