w3c/secure-payment-confirmation

Add issuer and payment system logos to transaction dialog

ianbjacobs opened this issue · 6 comments

ianbjacobs commented

Hi all,

Our EMVCo colleagues working on 3DS have said they would like to see the transaction dialog further aligned with the 3DS UI template. I have heard the following comments based on EMVCo UX studies:

  • It is important for the cardholder to understand who is performing the authentication
  • It is important to have a repetitive user experience and interface during the challenge

Because of the difference between the SPC transaction dialog and 3DS UI template, I have heard concerns that the cardholder may not trust this UI, which could lead to abandonments, or worse to a loss of trust in 3DS.

The concrete suggestion I have heard is to add the issuer and payment system logos to the SPC transaction dialog.

apouillard commented

Hi all,

I can confirm that we have heard from issuing banks we are working with that they would like to be clearly identifiable by the cardholder when using the SPC UI just like it is the case today with the 3DS UI template.

mountainhippo commented
  • 👍1
adrianhopebailie commented

the 3DS UI template

Can we get a link to this?

Goosth commented
ianbjacobs commented

From a recent conversation, just to be clear: these extra logos would be optional to provide.