Survey Answer Author: Wagner Spirigoni e-mail: wagner@wspi.com.br This is a testing version, there are no guarantees that this will work in your system Actually it's only available for Mysql Database You should create a new State tp set as reopen if the users answers No, get the ticket_state_id and change in the script. Run the install.sh script to install.
wspi/OTRS-Survey-Answer
Based on the Survey Answer take actions to reopen or close a pending ticket
Python