zoho/salesiq-mobilisten-flutter

PlatformException(601, operation failed, null, null)

ashutosh-mulik opened this issue · 3 comments

ashutosh-mulik commented

Getting PlatformException(601, operation failed, null, null) after following installation steps.

Flutter Doctor

`Flutter 3.3.9 • channel stable • https://github.com/flutter/flutter.git
Framework • revision b8f7f1f986 (10 days ago) • 2022-11-23 06:43:51 +0900
Engine • revision 8f2221fbef
Tools • Dart 2.18.5 • DevTools 2.15.0

Running flutter doctor...
Doctor summary (to see all details, run flutter doctor -v):
[√] Flutter (Channel stable, 3.3.9, on Microsoft Windows [Version 10.0.22621.819], locale en-US)
[√] Android toolchain - develop for Android devices (Android SDK version 33.0.0)
[√] Chrome - develop for the web
[√] Visual Studio - develop for Windows (Visual Studio Build Tools 2022 17.3.6)
[√] Android Studio (version 2021.3)
[√] VS Code (version 1.73.1)
[√] Connected device (3 available)
[√] HTTP Host Availability

• No issues found!`
bhahirathan-mb-11956 commented

Hi @ashutosh-mulik ,

Thanks for writing to us. Please verify that the package name registered with the SalesIQ for your app is the same as your application's package name. Also, please check whether the app and access key for Android and iOS are correct.

For further queries, please feel free to write us at support@zohosalesiq.com. We will be happy to assist you.

Regards,

Bhahirathan M,
Zoho SalesIQ.

  • 👍1
yasinarik commented

@DavidBhahirathan hello, I got the same error.

We are using 4 flavors for our application but on the SalesIQ platform, we only have 1 brand slot for our current plan.
the main bundleId is com.ourcompany.mobile but this runs only in production.

I thought that the reason of this initialization issue could be that the access keys are not matching for the flavor bundleIDs.

Can you confirm that?

Is there a way that we can just set the base bundle ID and it can work for all flavors of the same app?

dev: 'com.ourcompany.mobile.dev'
uat: 'com.ourcompany.mobile.uat'
staging: 'com.ourcompany.mobile.stg'
production: 'com.ourcompany.mobile' --> We just want to set this on SalesIQ configs, not all the flavors but they do not work. Because, the app key and access key are generated differently for flavors.

I tried to deactivate a brand and added a new one with dev flavor bundle ID and it worked for iOS but not Android.

Config:

Flutter version: 2.10.3
salesiq_mobilisten: ^1.0.4

Error code (Happens on Android):

PlatformException(601, operation failed, null, null)
  • 👍2
bhahirathan-mb-11956 commented

Hi @yasinarik ,

Sorry, It's not possible to use mobilisten with such flavors with the base package name as you have mentioned because the SDK is initialized with the package name that you've registered in the SalesIQ with your application's package with its respective app key and access key. So If the package name is anything other than the registered package name, it won't work.

The only way to use the SDK as per your requirement is to purchase a new add-on brand for your portal. So please use all the keys and package name correctly.

  • 👍1