Crash on Startup
Closed this issue · 21 comments
Hello! IOLITE engine does not start because it crashes.
The CPU and GPU meet the minimum system requirements, even the optimal ones. My computer components:
Video card: GeForce GTX 1080 Ti
Processor: Intel Core i7-8700K
RAM size: 16 GB
OS: Windows 10
The latest drivers are installed (Vulkan is built-in, it seems). I even tried the "minimal" installation.
Besides, I can't find the log
Screenshot:
@Miroslav008 The application.log log file can be found in Documents/IOLITE. Please post it here (alternatively via a direct message on Discord). Thanks!
@Miroslav008 The
application.loglog file can be found inDocuments/IOLITE. Please post it here (alternatively via a direct message on Discord). Thanks!
INFO (2024-02-06 16:04:55): Executing compatibility checks...
INFO (2024-02-06 16:04:55): CPU Vendor: GenuineIntel
INFO (2024-02-06 16:04:55): CPU Brand : Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz
INFO (2024-02-06 16:04:55): Checking required CPU features...
INFO (2024-02-06 16:04:55): SSE [Supported]
INFO (2024-02-06 16:04:55): SSE2 [Supported]
INFO (2024-02-06 16:04:55): SSE3 [Supported]
INFO (2024-02-06 16:04:55): SSE4.1 [Supported]
INFO (2024-02-06 16:04:55): AVX [Supported]
INFO (2024-02-06 16:04:55): AVX2 [Supported]
INFO (2024-02-06 16:04:55): PRFCHW [Supported]
INFO (2024-02-06 16:04:55): Done!
INFO (2024-02-06 16:04:55): Loading settings from file 'settings.json'...
INFO (2024-02-06 16:04:55): Settings from file 'settings.json' loaded...
WARNING (2024-02-06 16:04:55): Failed to load settings file 'C:\Users\HOME\Documents\IOLITE Samples\settings.user.json'!
INFO (2024-02-06 16:04:55): Initializing version 'development'...
INFO (2024-02-06 16:04:55): Loading data packages...
ERROR (2024-02-06 16:04:55): The application crashed due to an unknown error.
Apparently the file settings.user.json file isn't loading because it doesn't exist in the folder. And also some unknown error. The error most likely occurs during the operation Loading data packages.... But thank you very much for answer!😃
The settings file is optional (thus only a warning if it's not found). It looks like there is an issue reading one of the required data packages.
It is hard to guess what is going wrong, but you could start by re-downloading IOLITE and installing it in a different directory. It would be best if you begin testing with the minimal installation.
The settings file is optional (thus only a warning if it's not found). It looks like there is an issue reading one of the required data packages.
It is hard to guess what is going wrong, but you could start by re-downloading IOLITE and installing it in a different directory. It would be best if you begin testing with the minimal installation.
Ok, I'll try. Thanks a lot!)
Nope, nothing works… I installed it in different ways, this way and that, but unfortunately nothing works. Can't I download an earlier version?
Nope, nothing works… I installed it in different ways, this way and that, but unfortunately nothing works. Can't I download an earlier version?
Did an earlier version launch successfully on your configuration? If so, I can provide you links to previous versions.
Nope, nothing works… I installed it in different ways, this way and that, but unfortunately nothing works. Can't I download an earlier version?
Did an earlier version launch successfully on your configuration? If so, I can provide you links to previous versions.
No, I just found your engine and downloaded version 0.4.8. Downloading an older version is my last hope. Maybe try?
Can you send me links to previous versions?
https://media.missing-deadlines.com/iolite/builds/release/iolite-v0.4.0.zip
Try replacing the last digit of the version number with anything in [0, 7] to access other builds. Let me know if a build works. 🤞
https://media.missing-deadlines.com/iolite/builds/release/iolite-v0.4.0.zip
Try replacing the last digit of the version number with anything in
[0, 7]to access other builds. Let me know if a build works. 🤞
I'll definitely let you know! I understand about changing versions)
Um... From version 0.4.5 and higher it crashes on startup with an error message. All other versions (from version 0.4.4 and older) crash without a message. And their logs do not say that there was any error. But they all crash. What's really interesting is that when I launched one of the older versions (0.4.2 or 0.4.3), IOLITE didn't crash, but it didn't boot either. Black screen. And Windows 10 said the program is not responding. So this is a problem on my part. I'll try to do everything I can.
Thank you very much for your support!) 😊🍀
Any time. Please let me know when you find the root of the issue.
I will add more detailed crash reports in the future. I'll let you know when this is there and provide you with a specialized build to find out what is happening.
Any time. Please let me know when you find the root of the issue.
I will add more detailed crash reports in the future. I'll let you know when this is there and provide you with a specialized build to find out what is happening.
Nice. Good luck! I'm waiting for a specialized build.
Same bug here with V0.4.8
Video card: GeForce RTX 2060
Processor: Intel Core i5-136000K
RAM size: 32 GB
OS: Windows 10
If you want to do a debug session contact me
@RedScipio In your case, IOLITE is unable to read any file. Could you try reinstalling it to a different directory? This is potentially a path or permission-related issue.
Oh yes thanks !
Sorry for the false alarm
Your work is insane
@RedScipio I'm glad it worked out. 😄
exactly the same problem
exactly the same problem
Please post your application log file here.
If the issue is exactly the same as stated, the solution should be to inspect the application path and the path of your user directory for special characters.
Where is this file? I just dug through the entire folder and couldn't find it.
And here's the question: is it 32 bit or 64?Because as I looked it gave out 32 bit