/Customer-Retention-Deep-Learning

Customer Retention Deep Learning Model

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Customer-Retention-Deep-Learning

  • Dataset is about bank customers in which we evaluate the customers retaining prediction.
  • We will measure why customers are leaving.
  • We will build a deep learning model to predict the retention
  • At the end we use precision,recall, f1-score to measure the performance of our model.

Bulit a Model by using Tensorflow

  • Used RELU and Softmax as an activation
  • Choose optimizers as Adam and loss as binary_crossentropy
  • We tried 10 epochs on model training
  • Model secued 85% performance.

Conclusion

Truth

  • 1552 times found correct and 55 times uncorrect at 0 which is 97% we can see on Recall 0
  • 144 times found correct and 249 times uncorrect at 1 which is 37% we can see on Recall 1

Predicted

  • 1552 times found correct and 249 times uncorrect at 0 which is 86% we can see on Precision 0
  • 144 times found correct and 55 times uncorrect at 1 which is 72% we can see on Precision 1