frappe/twilio-integration

Where is the phone icon to start a call?

Closed this issue · 11 comments

I followed all the instructions in the repo but did not find a phone button to start the call from.

image

I think it was a cache issue.

@joscasjac Where you able to integrate twilio in ErpNext version-15?

Yes, It was just a cache issue, I erased the cache after following the
instructions and the phone icon appeared.

On Wed, Dec 27, 2023, 7:39 AM Fadil Siddique @.***>
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Where you able to integrate twilio in ErpNext version-15?


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Thanks. Does incoming and outgoing calls works twilio_integration?. Is there a pop-up for incoming calls?

I tested outgoing calls and worked, still haven't tested incoming calls or
WhatsApp notifications.

I will test incoming calls later today and let you know.

On Wed, Dec 27, 2023, 8:01 AM Fadil Siddique @.***>
wrote:

Yes, It was just a cache issue, I erased the cache after following the
instructions and the phone icon appeared.

On Wed, Dec 27, 2023, 7:39 AM Fadil Siddique @.***>
wrote:

Where you able to integrate twilio in ErpNext version-15?


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Thanks. Does incoming and outgoing calls works twilio_integration?. Is
there a pop-up for incoming calls?


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Thanks a lot. If you could put a link of any documentations you are referring to will be really helpful.

@joscasjac where am I supposed to see the call icon. I have followed the documentation. The call Icon is not showing along with the mobile number field in contacs. I have cleared the cache and did bench migrate as well but no luck.

@joscasjac where am I supposed to see the call icon. I have followed the documentation. The call Icon is not showing along with the mobile number field in contacs. I have cleared the cache and did bench migrate as well but no luck.

This worked. Getting below error while making the call.

IMG-20231227-WA0043.jpg

Go to the twilio console and you will see the account SID and the Auth Token

Go to the erpnext and go to twilio settings and add those there.

Create a new twilio number, and make sure it has voice capability.

Add the permission to call in the country you need to call to.

Then you will have to go into the voice call setting list, select your twilio number and click save.

Then create a contact with a primary number and mobile number, save it.

do CTRL + SHIFT + R to reload with an empty cache.

you should see the icon in there

image

It seems you have some permissions errors in the screenshot make sure your twilio settings are okay, that you have a number with the permission to call, that you have permissions to call to that country, that you have assigned a number to your user in the voice call setting list.

Thank you for the detailed reply. Issue is with my production environment. In my local server it's working. I have contacted the twilio support.

@joscasjac I was able to do the outgoing calls successfully but there were some problems with updating status in call logs. When I hang up the call from my phone the status in call logs is supposed to be Busy instead it's showing Completed. Do you also have the same issues?