GO Github account, but cannot login to Noctua?

Question

GO Github account, but cannot login to Noctua?

Closed this issue 2 months ago · 11 comments

Pauldenny commented 2 months ago

Describe the issue/bug

I have a GO Github account, but cannot login to Noctua using my Github credentials.

Answer 1 · 2024-11-11T10:56:58.000Z

@vanaukenk

Answer 2 · 2024-11-11T16:59:59.000Z

@Pauldenny - I've just updated your metadata in the users.yaml file and refreshed the Noctua users list.
Please try to login again and let me know how it goes.
Thanks.

Answer 3 · 2024-11-11T17:07:48.000Z

Hi Kimberley,
afraid still locked out

Answer 4 · 2024-11-11T20:24:56.000Z

@vanaukenk Due to the lag that's there sometimes, you might want to do the "user add" cycle again.

Answer 5 · 2024-11-11T20:29:07.000Z

@vanaukenk More than that though, @Pauldenny does not have an associated GitHub account in our metadata, which is needed.

Answer 6 · 2024-11-11T20:30:09.000Z

Okay, I will update Paul's info again, but I also just accidentally hit user reset. Argh. I'll send an email out so users know.

Answer 7 · 2024-11-11T20:45:46.000Z

Okay, all should be right now.

@Pauldenny - please try again and let us know how it goes. Thanks.

Answer 8 · 2024-11-12T09:55:24.000Z

Hi Kimberley @vanaukenk still not working... sorry it's becoming a pain!

Answer 9 · 2024-11-12T14:38:49.000Z

Hi Paul @Pauldenny I'm very sorry you're still having trouble.

I've done another user refresh this morning, about an hour ago.

Can you please try once more to login?

If you're still having trouble @kltm and I will have to look at this together.

Answer 10 · 2024-11-12T14:41:51.000Z

I'm in - thanks very much, @vanaukenk @kltm

Answer 11 · 2024-11-12T14:46:39.000Z

Thanks for your patience, @Pauldenny
I'm glad to hear this is now working for you!