mo-azfar/OTRS-ACL-For-Ticket-Checklist-Addon

This module extend Ticket Checklist addon by generating specific ACL (disable close state if checklist not complete)

OTRS-Znuny-ACL-For-Ticket-Checklist-Addon

• Built for OTRS CE v6.0 / Znuny Features
• This module extend Ticket Checklist addon by generating specific ACL (e.g: disable close state if checklist not complete)
• Addon : https://github.com/reneeb/otrs-TicketChecklist / https://opar.perl-services.de/dist/TicketChecklist

1. This system ACL will disable the close state if checklist state not 'done' or 'rejected' (as configured)

2. Enable and update setting value (if needed) at Admin > System Configuration > Ticket::Acl::Module###27-TicketChecklistACL

    ChecklistEndState 
    	- done
    	- rejected
    	
    NotPossibleTicketState
    	- closed successful
    	- closed unsuccessful
   
   
    ChecklistEndState = Possible ending / complete for checklist state. Accept multiple value.
    NotPossibleTicketState = Ticket state that will be hide upon checklist end state not fully complete. Accept multiple value. 
   

Checklist state not fully 'done' or 'rejected'

Close state not available

Checklist state all done

Close states available back