/OTRS-SLA-Progress-Bar-and-Remark

Display SLA Escalation Progress Bar and Its Remark (Breach or Within Escalation) at Ticket Zoom Screen

Primary LanguagePerlGNU General Public License v3.0GPL-3.0

OTRS-Znuny-SLA-Progress-Bar-and-Remark

  • For OTRS CE v6.0 / Znuny-LTS / Znuny Features
  • Display SLA Escalation Progress Bar and Its Remark (Breach or Within Escalation) at Ticket Zoom Screen

Paypal: paypal

  1. Only for First Response Time and Solution Time.

  2.  a) When ticket is within SLA / Escalation, green bar (applicable to open and closed ticket)    

 b) When ticket is within SLA / Escalation and reached 'notify before' time (if configured), yellow bar (applicable to open ticket only)    
 
 c) When ticket is overdue SLA / Escalation , red bar (applicable to open and closed ticket)

escalation-info6

escalation-info7