Znuny Phone Number Recognition Postmaster Filter
- Recognize phone number in mail body and set customer user based on registered phone number
- Based on Znuny 7.0.x
Situation:
- External system send an email to Znuny that contains phone number.
- Ticket should be created with customer user profile that related to the phone number value.
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Deploy the files to their location, set the correct permissions and deploy config.
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Update the correct 'mail address from' Admin > PostMaster::PreFilterModule###4-PhoneNumberRecognition *this is to only campture an email from specific sytem.
FromAddressRegExp => external-system@example.com -
External system should send an email with Body:
PhoneNumber: 0123456789 -
Make sure customer user profile field Mobile has a value in it.
