mo-azfar/Znuny-Reply-Template-State

set ticket state based on selected compose / reply template

Znuny-Reply-Template-State

• set ticket state based on selected compose / answer / reply template

1. Update 'ResponseTemplateDefaultState'. Go to Admin > System Configuration > Frontend::Output::FilterElementPost###ShowReplyTemplateState

    ResponseTemplateDefaultState 
    	
    	Template Name => State Name
    	
    *Where Template Name = response answer template name ( Admin > Templates )
    *Where State Name = ticket state name ( Admin > States )
    	
    Example,
    	
    	Closed Ticket => closed successful
    	Waiting for Customer Response => pending auto close+
    	
    *Where Template name = 'Closed Ticket', selected ticket state will be 'closed successful'
    *Where Template name = 'Waiting for Customer Response', selected ticket state will be 'pending auto close+'
   

response-state.mp4