NZBtoMedia problem when updating to V24 on Synology/Docker

Question

NZBtoMedia problem when updating to V24 on Synology/Docker

Closed this issue 6 months ago · 12 comments

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Describe your issue

I recently upgraded nzbGet from v21 to v24. Unfortunately, nzbToMedia now seems to be failing. Not sure why.
Worked fine with v21.
System: Docker on Synology. running SickChill and nzbGet packages

After updating I noted that the option to run extension scripts was deselected for my tv category, but I reselected it.
When running the post-process routine, I see this in the log:

Mon Jun 10 18:13:46 2024	1718057626	INFO	Executing post-process-script nzbToMedia for The.Acolyte.S01E01.1080p.DSNP.WEB-DL.DDP5.1.H.264-KWK
Mon Jun 10 18:13:46 2024	1718057626	INFO	nzbToMedia: Traceback (most recent call last):
Mon Jun 10 18:13:46 2024	1718057626	INFO	nzbToMedia:   File "/downloads/scripts/nzbToMedia.old/nzbToMedia.py", line 520, in <module>
Mon Jun 10 18:13:46 2024	1718057626	INFO	nzbToMedia:     import core
Mon Jun 10 18:13:46 2024	1718057626	INFO	nzbToMedia:   File "/downloads/scripts/nzbToMedia.old/core/__init__.py", line 33, in <module>
Mon Jun 10 18:13:46 2024	1718057626	INFO	nzbToMedia:     from six.moves import reload_module
Mon Jun 10 18:13:46 2024	1718057626	INFO	nzbToMedia: ModuleNotFoundError: No module named 'six.moves'
Mon Jun 10 18:13:46 2024	1718057626	ERROR	Post-process-script nzbToMedia for xxxxxxx.S01E01.1080p.DSNP.WEB-DL.DDP5.1.H.264-KWK failed (terminated with unknown status)

Any suggestions appreciated.

By the way, on a different machine running Windows, I was able to update to V24 and, after dealing with the missing Script designation for the tv category, it seems to be working fine.

Answer 1 · 2024-06-11T07:39:41.000Z

@ronrosenfeld Can you please tell more about your setup?
Which version of extension, What version of python in the docker, you installed/upgraded how exactly? Is this linuxserver or our nzbgetcom container?

Answer 2 · 2024-06-11T10:15:24.000Z

Thank you for you quick response, Paul. 1. NzbToMedia Extension version 11.03 (from changelog.txt in the folder in the Scripts directory). 2. Python * There does not seem to be a version listed in the environment variables under when I look at the nzbget container using Synology’s Container Manager). * I have another container, Sickchill, which has Python 3.10 version listed under that section. * But I didn’t do anything other than update nzbget; I don’t know if the previous version had any Python listed there. 3. I used your nzbgetcom container. (I’m guessing my previous install came from linuxserver. Ron From: Paul ***@***.***> Sent: Tuesday, June 11, 2024 3:40 AM To: nzbgetcom/nzbget ***@***.***> Cc: ron rosenfeldonline.com ***@***.***>; Mention ***@***.***> Subject: Re: [nzbgetcom/nzbget] NZBtoMedia problem when updating to V24 on Synology/Docker (Issue #296) @ronrosenfeld<https://github.com/ronrosenfeld> Can you please tell more about your setup? Which version of extension, What version of python in the docker, you installed/upgraded how exactly? Is this linuxserver or our nzbgetcom container? — Reply to this email directly, view it on GitHub<#296 (comment)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/AENIQYRZVRBFSYQUXPHW763ZG2SVHAVCNFSM6AAAAABJDEX24GVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDCNRQGAYTGNZYHA>. You are receiving this because you were mentioned.Message ID: ***@***.******@***.***>>

Answer 3 · 2024-06-11T13:32:45.000Z

@ronrosenfeld

It's not clear what version of nzbtomedia you have. Can you please share? It doesn't look like an old version of
https://github.com/clinton-hall/nzbToMedia - however extension itself should be working fine - I suggest you try the later version please?

I can also suggest NotifySickChill which is supported by us through Extension Manager.

Answer 4 · 2024-06-11T14:54:07.000Z

@luckedea I updated to the "nightly" branch of nzbToMedia.
Still getting errors, but they are different:

Tue Jun 11 10:46:49 2024	1718117209	INFO	Post-processing again xxxxxxxxxx.2024.06.10.1080p.WEB.H264-JEBAITED
Tue Jun 11 10:46:49 2024	1718117209	INFO	xxxxxxxxxx.2024.06.10.1080p.WEB.H264-JEBAITED returned from history back to download queue
Tue Jun 11 10:46:49 2024	1718117209	INFO	Queueing xxxxxxxxxx.2024.06.10.1080p.WEB.H264-JEBAITED for post-processing
Tue Jun 11 10:46:50 2024	1718117210	INFO	Cleaning up xxxxxxxxxx.2024.06.10.1080p.WEB.H264-JEBAITED
Tue Jun 11 10:46:50 2024	1718117210	INFO	Nothing to cleanup for xxxxxxxxxx.2024.06.10.1080p.WEB.H264-JEBAITED
Tue Jun 11 10:46:50 2024	1718117210	INFO	Executing post-process-script nzbToMedia for xxxxxxxxxx.2024.06.10.1080p.WEB.H264-JEBAITED
Tue Jun 11 10:46:51 2024	1718117211	INFO	nzbToMedia: Changing to directory: /downloads/scripts/nzbToMedia.old
Tue Jun 11 10:46:51 2024	1718117211	INFO	nzbToMedia: -- Cleaning bytecode --
Tue Jun 11 10:46:51 2024	1718117211	INFO	nzbToMedia: WARNING: Automatic cleanup could not be executed.
Tue Jun 11 10:46:51 2024	1718117211	INFO	nzbToMedia:          If errors occur, manual cleanup may be required.
Tue Jun 11 10:46:51 2024	1718117211	INFO	nzbToMedia: REASON : Error: [Errno 2] No such file or directory: 'git'
Tue Jun 11 10:46:51 2024	1718117211	INFO	nzbToMedia: -- Cleaning folders: ['libs', 'core'] --
Tue Jun 11 10:46:51 2024	1718117211	INFO	nzbToMedia: WARNING: Automatic cleanup could not be executed.
Tue Jun 11 10:46:51 2024	1718117211	INFO	nzbToMedia:          If errors occur, manual cleanup may be required.
Tue Jun 11 10:46:51 2024	1718117211	INFO	nzbToMedia: REASON : Error: [Errno 2] No such file or directory: 'git'
Tue Jun 11 10:46:51 2024	1718117211	INFO	nzbToMedia: Returning to directory:  /run/s6-rc:s6-rc-init:dfLjOo/servicedirs/svc-nzbget
Tue Jun 11 10:46:51 2024	1718117211	INFO	nzbToMedia: -- Cleanup finished --
Tue Jun 11 10:46:51 2024	1718117211	INFO	nzbToMedia: Traceback (most recent call last):
Tue Jun 11 10:46:51 2024	1718117211	INFO	nzbToMedia:   File "/downloads/scripts/nzbToMedia.old/nzbToMedia.py", line 734, in <module>
Tue Jun 11 10:46:51 2024	1718117211	INFO	nzbToMedia:     import core
Tue Jun 11 10:46:51 2024	1718117211	INFO	nzbToMedia:   File "/downloads/scripts/nzbToMedia.old/core/__init__.py", line 52, in <module>
Tue Jun 11 10:46:51 2024	1718117211	INFO	nzbToMedia:     from core import logger, main_db, version_check, databases, transcoder
Tue Jun 11 10:46:51 2024	1718117211	INFO	nzbToMedia: ImportError: bad magic number in 'core.databases': b'\x03\xf3\r\n'
Tue Jun 11 10:46:51 2024	1718117211	ERROR	Post-process-script nzbToMedia for xxxxxxxxxx.2024.06.10.1080p.WEB.H264-JEBAITED failed (terminated with unknown status)
Tue Jun 11 10:46:51 2024	1718117211	INFO	Collection xxxxxxxxxx.2024.06.10.1080p.WEB.H264-JEBAITED added to history

Answer 5 · 2024-06-12T15:12:24.000Z

@ronrosenfeld
Can you try using nzbToSickBeard plugin instead of the one you are using? I have tested:
nzbget v24.1 (docker)
nzbToMedia v12.1.13 (latest release)
SickChill 2024.3.1 (docker)

used nzbToSickBeard settings:
sbhost: my_sick_chill_ip
sbapikey: my_api_key
sbfork: auto
sbprocess_method: move

Reference manual to setup nzbToMedia:

https://github.com/SickChill/SickChill/wiki/NZBtoMedia#how-to-setup-nzbtomedia-with-nzbget

Answer 6 · 2024-06-12T19:02:56.000Z

I will give it a try. But I am out of town for a few weeks so will try that when I get back. Thanks. Ron

…

________________________________ From: phnzb ***@***.***> Sent: Wednesday, June 12, 2024 11:12 AM To: nzbgetcom/nzbget ***@***.***> Cc: ron rosenfeldonline.com ***@***.***>; Mention ***@***.***> Subject: Re: [nzbgetcom/nzbget] NZBtoMedia problem when updating to V24 on Synology/Docker (Issue #296) @ronrosenfeld<https://github.com/ronrosenfeld> Can you try using nzbToSickBeard plugin instead of the one you are using? I have tested: nzbget v24.1 (docker) nzbToMedia v12.1.13 (latest release) SickChill 2024.3.1 (docker) used nzbToSickBeard settings: sbhost: my_sick_chill_ip sbapikey: my_api_key sbfork: auto sbprocess_method: move Reference manual to setup nzbToMedia: https://github.com/SickChill/SickChill/wiki/NZBtoMedia#how-to-setup-nzbtomedia-with-nzbget — Reply to this email directly, view it on GitHub<#296 (comment)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/AENIQYW3GTSXIHJPMSIBF5TZHBQO7AVCNFSM6AAAAABJDEX24GVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDCNRTGI4TENBVGU>. You are receiving this because you were mentioned.Message ID: ***@***.***>

Answer 7 · 2024-06-17T19:27:10.000Z

@luckedea
OK, I gave it a try.
Same versions and set-up as you show, except I do not know how to determine the nzbToMedia version. But it should be the latest as I just did a git checkout nightly and git pull and received message that it was up to date.

Still not working Returning PP-FAILURE

Mon Jun 17 15:19:02 2024	1718651942	INFO	Post-processing again xxxx.xxxx.xxxx.xxxx.xxxxx.S22E19.1080p.HEVC.x265-MeGusta
Mon Jun 17 15:19:02 2024	1718651942	INFO	xxxx.xxxx.xxxx.xxxx.xxxxx.S22E19.1080p.HEVC.x265-MeGusta returned from history back to download queue
Mon Jun 17 15:19:02 2024	1718651942	INFO	Queueing xxxx.xxxx.xxxx.xxxx.xxxxx.S22E19.1080p.HEVC.x265-MeGusta for post-processing
Mon Jun 17 15:19:03 2024	1718651943	INFO	Cleaning up xxxx.xxxx.xxxx.xxxx.xxxxx.S22E19.1080p.HEVC.x265-MeGusta
Mon Jun 17 15:19:03 2024	1718651943	INFO	Nothing to cleanup for xxxx.xxxx.xxxx.xxxx.xxxxx.S22E19.1080p.HEVC.x265-MeGusta
Mon Jun 17 15:19:03 2024	1718651943	INFO	Executing post-process-script nzbToSickBeard for xxxx.xxxx.xxxx.xxxx.xxxxx.S22E19.1080p.HEVC.x265-MeGusta
Mon Jun 17 15:19:04 2024	1718651944	INFO	nzbToSickBeard: Changing to directory: /downloads/scripts/nzbToMedia
Mon Jun 17 15:19:04 2024	1718651944	INFO	nzbToSickBeard: -- Cleaning bytecode --
Mon Jun 17 15:19:04 2024	1718651944	INFO	nzbToSickBeard: WARNING: Automatic cleanup could not be executed.
Mon Jun 17 15:19:04 2024	1718651944	INFO	nzbToSickBeard:          If errors occur, manual cleanup may be required.
Mon Jun 17 15:19:04 2024	1718651944	INFO	nzbToSickBeard: REASON : Error: [Errno 2] No such file or directory: 'git'
Mon Jun 17 15:19:04 2024	1718651944	INFO	nzbToSickBeard: -- Cleaning folders: ['libs', 'core'] --
Mon Jun 17 15:19:04 2024	1718651944	INFO	nzbToSickBeard: WARNING: Automatic cleanup could not be executed.
Mon Jun 17 15:19:04 2024	1718651944	INFO	nzbToSickBeard:          If errors occur, manual cleanup may be required.
Mon Jun 17 15:19:04 2024	1718651944	INFO	nzbToSickBeard: REASON : Error: [Errno 2] No such file or directory: 'git'
Mon Jun 17 15:19:04 2024	1718651944	INFO	nzbToSickBeard: Returning to directory:  /run/s6-rc:s6-rc-init:ohpMfM/servicedirs/svc-nzbget
Mon Jun 17 15:19:04 2024	1718651944	INFO	nzbToSickBeard: -- Cleanup finished --
Mon Jun 17 15:19:04 2024	1718651944	INFO	nzbToSickBeard: Traceback (most recent call last):
Mon Jun 17 15:19:04 2024	1718651944	INFO	nzbToSickBeard:   File "/downloads/scripts/nzbToMedia/nzbToSickBeard.py", line 275, in <module>
Mon Jun 17 15:19:04 2024	1718651944	INFO	nzbToSickBeard:     import nzbToMedia
Mon Jun 17 15:19:04 2024	1718651944	INFO	nzbToSickBeard:   File "/downloads/scripts/nzbToMedia/nzbToMedia.py", line 734, in <module>
Mon Jun 17 15:19:04 2024	1718651944	INFO	nzbToSickBeard:     import core
Mon Jun 17 15:19:04 2024	1718651944	INFO	nzbToSickBeard:   File "/downloads/scripts/nzbToMedia/core/__init__.py", line 52, in <module>
Mon Jun 17 15:19:04 2024	1718651944	INFO	nzbToSickBeard:     from core import logger, main_db, version_check, databases, transcoder
Mon Jun 17 15:19:04 2024	1718651944	INFO	nzbToSickBeard: ImportError: bad magic number in 'core.databases': b'\x03\xf3\r\n'
Mon Jun 17 15:19:04 2024	1718651944	ERROR	Post-process-script nzbToSickBeard for xxxx.xxxx.xxxx.xxxx.xxxxx.S22E19.1080p.HEVC.x265-MeGusta failed (terminated with unknown status)
Mon Jun 17 15:19:04 2024	1718651944	INFO	Collection xxxx.xxxx.xxxx.xxxx.xxxxx.S22E19.1080p.HEVC.x265-MeGusta added to history

I'd hate to reinstall everything and then have it still not work . Any other thoughts?
Thanks.
Ron

Answer 8 · 2024-06-18T09:26:59.000Z

@ronrosenfeld While we are looking into it, did you consider NotifySickChill extension? Or you specifically need nzbtomedia?
NotifySickChill is an extension we support and installation is easy using Extension Manager.

Answer 9 · 2024-06-18T10:42:13.000Z

No, I haven't tried it. I need find the extension manager and figure out how to add it in. I am surprised that the similar process of updating from version 21 on Windows worked with minimal difficulty and I'm having so much trouble with the update in docker. And no, I just need a mechanism to notify sickchill to do the post-processing and also take care of the failed downloads issue. Does your extension do both? Ron

…

________________________________ From: Paul ***@***.***> Sent: Tuesday, June 18, 2024 5:27:21 AM To: nzbgetcom/nzbget ***@***.***> Cc: ron rosenfeldonline.com ***@***.***>; Mention ***@***.***> Subject: Re: [nzbgetcom/nzbget] NZBtoMedia problem when updating to V24 on Synology/Docker (Issue #296) @ronrosenfeld<https://github.com/ronrosenfeld> While we are looking into it, did you consider NotifySickChill extension? Or you specifically need nzbtomedia? NotifySickChill is an extension we support and installation is easy using Extension Manager. — Reply to this email directly, view it on GitHub<#296 (comment)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/AENIQYQC43JSCOSOGYFCGXTZH74PTAVCNFSM6AAAAABJDEX24GVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDCNZVGYZTGOBYG4>. You are receiving this because you were mentioned.Message ID: ***@***.***>

Answer 10 · 2024-06-18T11:42:36.000Z

@luckedea
OK, I enabled NotifySickchill and it does seem to work to trigger post-processing. And it seems that it also handles failed downloads. Looking at the other available extensions, is it worthwhile to enable FakeDetector. Any others I should consider? Thanks.
Ron

Answer 11 · 2024-06-19T09:02:11.000Z

@luckedea OK, I gave it a try. Same versions and set-up as you show, except I do not know how to determine the nzbToMedia version. But it should be the latest as I just did a git checkout nightly and git pull and received message that it was up to date.

Still not working Returning PP-FAILURE

Mon Jun 17 15:19:02 2024	1718651942	INFO	Post-processing again xxxx.xxxx.xxxx.xxxx.xxxxx.S22E19.1080p.HEVC.x265-MeGusta
Mon Jun 17 15:19:02 2024	1718651942	INFO	xxxx.xxxx.xxxx.xxxx.xxxxx.S22E19.1080p.HEVC.x265-MeGusta returned from history back to download queue
Mon Jun 17 15:19:02 2024	1718651942	INFO	Queueing xxxx.xxxx.xxxx.xxxx.xxxxx.S22E19.1080p.HEVC.x265-MeGusta for post-processing
Mon Jun 17 15:19:03 2024	1718651943	INFO	Cleaning up xxxx.xxxx.xxxx.xxxx.xxxxx.S22E19.1080p.HEVC.x265-MeGusta
Mon Jun 17 15:19:03 2024	1718651943	INFO	Nothing to cleanup for xxxx.xxxx.xxxx.xxxx.xxxxx.S22E19.1080p.HEVC.x265-MeGusta
Mon Jun 17 15:19:03 2024	1718651943	INFO	Executing post-process-script nzbToSickBeard for xxxx.xxxx.xxxx.xxxx.xxxxx.S22E19.1080p.HEVC.x265-MeGusta
Mon Jun 17 15:19:04 2024	1718651944	INFO	nzbToSickBeard: Changing to directory: /downloads/scripts/nzbToMedia
Mon Jun 17 15:19:04 2024	1718651944	INFO	nzbToSickBeard: -- Cleaning bytecode --
Mon Jun 17 15:19:04 2024	1718651944	INFO	nzbToSickBeard: WARNING: Automatic cleanup could not be executed.
Mon Jun 17 15:19:04 2024	1718651944	INFO	nzbToSickBeard:          If errors occur, manual cleanup may be required.
Mon Jun 17 15:19:04 2024	1718651944	INFO	nzbToSickBeard: REASON : Error: [Errno 2] No such file or directory: 'git'
Mon Jun 17 15:19:04 2024	1718651944	INFO	nzbToSickBeard: -- Cleaning folders: ['libs', 'core'] --
Mon Jun 17 15:19:04 2024	1718651944	INFO	nzbToSickBeard: WARNING: Automatic cleanup could not be executed.
Mon Jun 17 15:19:04 2024	1718651944	INFO	nzbToSickBeard:          If errors occur, manual cleanup may be required.
Mon Jun 17 15:19:04 2024	1718651944	INFO	nzbToSickBeard: REASON : Error: [Errno 2] No such file or directory: 'git'
Mon Jun 17 15:19:04 2024	1718651944	INFO	nzbToSickBeard: Returning to directory:  /run/s6-rc:s6-rc-init:ohpMfM/servicedirs/svc-nzbget
Mon Jun 17 15:19:04 2024	1718651944	INFO	nzbToSickBeard: -- Cleanup finished --
Mon Jun 17 15:19:04 2024	1718651944	INFO	nzbToSickBeard: Traceback (most recent call last):
Mon Jun 17 15:19:04 2024	1718651944	INFO	nzbToSickBeard:   File "/downloads/scripts/nzbToMedia/nzbToSickBeard.py", line 275, in <module>
Mon Jun 17 15:19:04 2024	1718651944	INFO	nzbToSickBeard:     import nzbToMedia
Mon Jun 17 15:19:04 2024	1718651944	INFO	nzbToSickBeard:   File "/downloads/scripts/nzbToMedia/nzbToMedia.py", line 734, in <module>
Mon Jun 17 15:19:04 2024	1718651944	INFO	nzbToSickBeard:     import core
Mon Jun 17 15:19:04 2024	1718651944	INFO	nzbToSickBeard:   File "/downloads/scripts/nzbToMedia/core/__init__.py", line 52, in <module>
Mon Jun 17 15:19:04 2024	1718651944	INFO	nzbToSickBeard:     from core import logger, main_db, version_check, databases, transcoder
Mon Jun 17 15:19:04 2024	1718651944	INFO	nzbToSickBeard: ImportError: bad magic number in 'core.databases': b'\x03\xf3\r\n'
Mon Jun 17 15:19:04 2024	1718651944	ERROR	Post-process-script nzbToSickBeard for xxxx.xxxx.xxxx.xxxx.xxxxx.S22E19.1080p.HEVC.x265-MeGusta failed (terminated with unknown status)
Mon Jun 17 15:19:04 2024	1718651944	INFO	Collection xxxx.xxxx.xxxx.xxxx.xxxxx.S22E19.1080p.HEVC.x265-MeGusta added to history

I'd hate to reinstall everything and then have it still not work . Any other thoughts? Thanks. Ron

Sorry for the troubles, it's all py2=>py3 migration.
For nzbtomedia you can try deleting *.pyc files. But ideally perform a clean install of nzbtomedia.

Happy that NotifySickChill worked out for you.

Answer 12 · 2024-06-19T17:51:19.000Z

@luckedea

I suspected it might have something to do with Python versions, but your nzbToSickBeard plugin seems to work OK, so I'll probably just stick with that, at least on the Docker/Synology set up.

Thank you for your patience with me.

By the way, is FakeDetector a worthwhile add-in to enable?

Ron