pypi/support

Account recovery request

Closed this issue · 3 comments

danking commented

PyPI Username

danking

Reason for request

I can't change my primary email to an already verified email. I no longer have access to the "primary" email.

I do have access to my 2FA recovery codes, but I can't create this issue without checking the box indicating the opposite. I have no issues with the second factor. The PyPI UI simply doesn't provide a way to change the primary email.

Screenshot 2024-08-29 at 4 09 19 PM

Recovery Codes

  • I never generated or have lost access to the recovery codes for my account

Code of Conduct

  • I agree to follow the PSF Code of Conduct

Acknowledgement

  • I understand that it may take a significant amount of time to process my account recovery request.
Thespi-Brain commented

Hi @danking,

Since we have an account verification process as due diligence before we can update your primary email, please contact support@pypi.org with your preferred email address and reference this link (#4658). We will proceed from there. Thanks!

  • 👍1
Thespi-Brain commented

Hi @danking,

Thanks for sending over your preferred email. I have initiated an account recovery process and instructions are being sent to your preferred email address. Please follow the instructions in that email and reply to it, and we will go from there. Thanks!

Thespi-Brain commented

Hi @danking,

I have updated the primary email address on the account. Your 2FA has been reset and a password reset has been issued. You should be able to regain access to your account after completing the password reset. Let us know if you have any more issues. Thanks.