sharkpd/OTRS-Config-Item-Notification

OTRS - Check Config Item expiring date and if within current month, create ticket to notify agent.

OTRS-Config-Item-Notification

• Built for OTRS CE v 6.0.x
• Check Config Item expiring date and if within current month and mark with alert 'Yes', create ticket to notify agent.

1. In this github, we will using Hardware class.

2. Configure Config Item class to have date field and some marking field.
   For example in Hardware class, the date field (WarrantyExpirationDate) already defined by default:

    {  
    		Key => 'WarrantyExpirationDate',  
    		Name => Translatable('Warranty Expiration Date'),  
    		Searchable => 1,  
    		Input => {  
    	    		Type => 'Date',  
    	    		YearPeriodPast => 20,  
    	    		YearPeriodFuture => 10,  
    		},  
    	},  
   

Then, do add these additional parameter to get 'marking field'.

 	{  
 		Key => 'RenewalAlert',  
 		Name => Translatable('Renewal Alert'),  
 		Searchable => 1,  
 		Input => {  
 		    Type => 'GeneralCatalog',  
 		    Class => 'ITSM::ConfigItem::YesNo',  
 		    Translation => 1,  
 		    Required => 1,  
 		},  
 	},  

So our 2 key name here is WarrantyExpirationDate and RenewalAlert

3. Enable and configure a new custom cron at System Configuration > Daemon::SchedulerCronTaskManager::Task###Custom1

Example:

Function => Execute  
MaximumParallelInstances => 1  
Module => Kernel::System::Console::Command::Maint::ITSM::Configitem::CIExpiringDateV2  
Params => 

--queue
Postmaster
--ci-date-field
WarrantyExpirationDate
--ci-mark-field
RenewalAlert
		
Schedule => 0 9 * * 1  
TaskName => Custom1

Where,
--queue #Specify the queue name where the reminder ticket should be create (default: Misc).
--ci-date-field #Specify the config item date field that determine expiring date. #E.g: WarrantyExpirationDate
--ci-mark-field #Specify the config item dropdown field that determine reminder should be create or not. #E.g: RenewalAlert

4. Save then restart your Daemon. It will execute based on schedule value (Every week monday 9.00 am ).

5. To manually execute cron or test via Console

otrs@shell > bin/otrs.Console.pl Maint::ITSM::Configitem::CIExpiringDateV2 --queue Postmaster --ci-date-field WarrantyExpirationDate --ci-mark-field RenewalAlert