OTRS-Ticket-Config-Item-Details
- Built for OTRS CE v 6.0.x
- Get Config Item additional details from dynamic field ITSMConfigItemReference and and update it to another specific ticket dynamic field.
- This is an extension features of DynamicFieldITSMConfigItem addon from OPARL.
https://opar.perl-services.de/dist/DynamicFieldITSMConfigItem-6.0.1
- Two ticket dynamic field must be create and configure.
Example:
a) Name: Anything #example: ContractCI
Field Type: ITSMConfigItemReference #must use this type
MaxArraySize: 1 #must be 1
b) Name: Anything #example: ContractCIDetails
Field Type: Textarea
- Defines the CI values that need to be pull into dynamic field at System Configuration > TicketCIDetails::CIValuesByClass.
- Each entry must be prefixed with the class name and double colons.
- Supported up to 3 level definition.
Example:
1st level -> Software::Name
1st level -> Software::LicenceKey::1
2nd level -> Software::LicenceKey::1::Quantity::1
3rd level -> Software::LicenceKey::1::Quantity::1::Major::1
- Admin must create a new Generic Agent (GA) with option to execute custom module.
Execute Custom Module => Module => Kernel::System::Ticket::Event::TicketCIDetails
[MANDATORY PARAM]
Param 1 Key => SourceDF
Param 1 Value => ContractCI #Name of the source dynamic field ITSMConfigItemReference
Param 2 Key => DestinationDF
Param 2 Value => ContractCIDetails #Name of the target dynamic field
