What is OTOBO?
OTOBO is one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management based on the ((OTRS)) Community Edition. With a fast implementation and easy customization to your needs it helps you reducing costs and increasing the efficiency and transparency of your business communication. OTOBO offers always full OTOBO functionality.
You can find a list of features here OTOBO Homepage.
License
It is distributed under the GNU General Public License - see the accompanying COPYING file for more details.
Documentation
You can find documentation online. The source code of OTOBO and its public extension modules is available on github.
Professional Services for OTOBO
Whether you need help in configuring or customizing OTOBO or you want to be on the safe side, don't hesitate to contact us: We offer a wide range of professional services such as world-wide enterprise support, consulting and engineering including process design, implementation, customization, application support, and fully managed service.
We offer best professional support from the Rother OSS OTOBO team, reliable OTOBO security and regular free updates.
The Rother OSS GmbH offers specific training programs in different countries. You can either participate in one of our public OTOBO Administrator training seminars which take place regularly, or benefit from an inhouse training seminar that covers all the specific needs of your company.
Software requirements
Perl
- Perl 5.16.0 or higher
Webserver
- Apache2 + mod_perl2 or higher (recommended)
- Webserver with CGI support (CGI is not recommended)
Databases
- MySQL 5.0 or higher (MySQL 8+ is not supported)
- MariaDB
- PostgreSQL 9.2 or higher
- Oracle 10g or higher
Browsers
- Use a modern web browser.
- These browsers are not supported:
- Internet Explorer before version 11
- Firefox before version 31
- Safari before version 6