Error occurs when loading UAS
bobbinz opened this issue · 7 comments
Environment
- PMS Platform(s) OS: Ubuntu
- PMS Version: 1.14.0.5470
- Name of Browser: Firefox
Error shown
- When trying to load UAS face an error:
Error occurred!
WebTools
Technical Info:
Url: api/v3/git/updateUASCache
Location: Uas
Error: uasService.forceCache - Exception in updateUASCache while downloading UAS repo from Github:
Steps to reproduce
- Load WebTools
- Click UAS in Sidebar
Additional Info
Only just tried to install, fresh install of Plex with some old databases applies.
Seems very similar to others issues so have reset and reinstalled the the plugin and made sure it is owned by plex
Plex Media Server Logs_2018-12-12_20-56-15.zip
Plex Crash Uploader.1.log
Checklist
- Listed environment
- Included PMS log zip and WebTools log (THIS IS MANDATORY!)
- Included screenshots (where appropriate)
- Checked that this isn't already an issue
Additionally get a similar message when trying to force an update:
Error occurred!
WebTools
Technical Info:
Url: api/v3/git/uasTypes/
Location: Uas
Error: uasService.getTypes - Not found
You used the PMS build in Log tool to get the logs, which is no good, since 3.Party logs are not inculded!
If WebTools otherwise is working, use that to fetch the logs, or else look here:
https://github.com/ukdtom/WebTools.bundle/wiki/FAQ#Q3
You used the PMS build in Log tool to get the logs, which is no good, since 3.Party logs are not inculded!
If WebTools otherwise is working, use that to fetch the logs, or else look here:
https://github.com/ukdtom/WebTools.bundle/wiki/FAQ#Q3
My apologies!
logs.zip should be the right thing :)
Plugin directory within the zip is empty
Ermmm, maybe I didn't get the recursion right on my zip command!
Here is the plugin directory!
logs.zip
Sorry!
This is very odd, since it seems like the framework can't handle https
When said, I also spotted that we have access denied when trying to access some files, so for a start, check owner and rights req. on the WebTools.bundle directory, and when fixed, restart PMS
From the logs:
IOError: [Errno 13] Permission denied: '/var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Plug-ins/WebTools.bundle/Contents/Strings/en.json'
Having chowned the directory and rebooted the machine it seems to be working.
Cheers!