mo-azfar/OTRS-Extended-Ticket-Notification

extend default Ticket Notification module to send notification to Telegram / Slack / RocketChat users (agent).

OTRS-Extended-Ticket-Notification

• Built for OTRS CE v 6.0.x
• This module extend default Ticket Notification module to send notification to agent via Telegram / Slack / RocketChat.
• Require CustomMessage API https://github.com/mo-azfar/OTRS-CustomMessage-API

OTRS Agent Preferences (Profile) :

OTRS Ticket Notification:

Telegram Users: README

Slack Users: README

RocketChat Users : README