fivetran/dbt_zendesk

Issues

• [Feature] multiple zendesk instances

  #124 opened 8 months ago by CaseyLeab
  5

• [Feature] add passthrough columns for USER and ORGANIZATION

  #122 opened 3 months ago by fivetran-jamie
  0

• [Feature] Incorporate new USER and ORGANIZATION passthrough columns

  #148 opened 3 months ago by fivetran-jamie
  0

• [Bug] sla policy events failing due to duplicate values

  #144 opened 5 months ago by mark-ogrady
  24

• [Feature] Add Streamlit App documentation to README

  #147 opened 3 months ago by fivetran-joemarkiewicz
  0

• zendesk fivetran DBT package is incorrectly calculating values from the source data

  #141 opened 5 months ago by vinay-raju
  7

• [Question] sla_breach_at confusion

  #116 opened 4 months ago by SethPreissV
  5

• [Bug] Zendesk SLAs not accurately being captured for certain First Reply Time Business SLAs

  #131 opened 4 months ago by fivetran-joemarkiewicz
  2

• [Bug] Minutes in sla_policies can be inaccurate due to where rounding occurs

  #135 opened 4 months ago by fivetran-reneeli
  1

• [Feature] Update Zendesk references in README to Zendesk Support

  #139 opened 4 months ago by fivetran-joemarkiewicz
  1

• [BUG] Display correct SLA Breach Time in the `zendesk__sla_policies` model for first and next reply times

  #142 opened 4 months ago by fivetran-joemarkiewicz
  1

• [Feature] Add Flag for CreatedSolvedClosedSameDay

  #145 opened 5 months ago by chanafee
  2

• [Feature] Update dbt_date version requirements to include wider range

  #129 opened 5 months ago by fivetran-joemarkiewicz
  2

• [Bug] Numbers not matching between Agent Replies and count_agent_comments

  #99 opened a year ago by gui-brandalley
  7

• [Bug] Agent Work Time in Business Minutes (zendesk__ticket_metrics)

  #107 opened 9 months ago by cth84
  6

• [Bug] Fivetran Zendesk package references an old status for on hold tickets

  #112 opened 9 months ago by mpavillet
  1

• [Feature] Support `periodic_update_time` SLAs

  #138 opened 5 months ago by fivetran-joemarkiewicz
  0

• [Bug] Metrics for "Zendesk Messaging" tickets are incorrect

  #125 opened 5 months ago by elishasand
  3

• [Feature] Support for Zendesk Messaging Chat Channels

  #137 opened 5 months ago by fivetran-joemarkiewicz
  0

• [Bug] int_zendesk__schedule_spine - some work schedules not picking up holidays

  #117 opened 7 months ago by cth84
  7

• [Bug] <Missing business minutes metrics in zendesk support ticket metrics>

  #121 opened 6 months ago by elijamuel
  29

• [Feature] Update Zendesk SLA policies to look at historical agents

  #120 opened 6 months ago by jackiexsun
  11

• [Feature] support for multiple zendesk connectors

  #85 opened 7 months ago by mhadole-tc
  4

• [Feature] New hours to solve measure

  #119 opened 7 months ago by fivetran-jessicacherny
  4

• [Open investigation] Understanding Zendesk agent replies metric edge cases

  #104 opened a year ago by fivetran-avinash
  3

• [Question] Duplicate SLA Event IDs

  #108 opened 9 months ago by nschimmoller
  15

• [Feature] Update dbt-date version range

  #109 opened 9 months ago by kcraig-ats
  2

• [Bug] Merged tickets don't follow same logic as Zendesk explore

  #100 opened a year ago by gui-brandalley
  5

• BUG - First Reply Time metrics have mismatches

  #53 opened 2 years ago by alexei-colvin
  14

• [Compatibility] Whitespace Errors while compiling `int_zendesk__field_history_scd`

  #105 opened a year ago by bcolbert978
  1

• [Bug] All 'business minutes' fields don't take into account the schedule_holiday table

  #92 opened a year ago by harrywise64
  8

• [Improvement] too many partitions in int_zendesk__field_history_pivot on bigquery

  #96 opened a year ago by jens-koster
  3

• [Feature] Improve first schedule identification

  #93 opened a year ago by fivetran-edkoo
  0

• [Feature] Support dbt-dry-run

  #91 opened a year ago by tim-summerton-brier
  2

• [Bug] Cannot compile models until they have been run

  #89 opened a year ago by tim-summerton-brier
  6

• [Bug] zendesk__ticket_metrics.first_reply_time_business_minutes ignore schedule

  #88 opened a year ago by KaoruDev
  2

• [Bug] Comments from former employees are classified as an "external_comment", throwing off downstream metrics

  #82 opened a year ago by brian-robillard1
  2

• [Bug] < int_zendesk__schedule_spine > may be missing rows after DT ends

  #86 opened a year ago by jflatter
  7

• [Bug] Zendesk Package Prevents Docs from Building in Slim CI in dbt Cloud

  #87 opened 2 years ago by erika-e
  8

• [Feature] New Zendesk Reply Metrics End Model

  #84 opened 2 years ago by fivetran-joemarkiewicz
  0

• [Bug] Ephemeral models fail when used with run_query

  #71 opened 2 years ago by fbertsch
  7

• [Feature] ADD Databricks support to package

  #72 opened 2 years ago by lucascrespo88
  4

• [Bug] Multi-touch ticket resolution logic could be adjusted

  #75 opened 2 years ago by fivetran-joemarkiewicz
  0

• [Bug] failures on dbt run on big zendesk schema

  #76 opened 2 years ago by nbenezri
  5

• BUG - Requester Wait Time metrics have mismatches

  #54 opened 2 years ago by alexei-colvin
  3

• BUG - SLA policies model failling uniqueness test

  #66 opened 2 years ago by james-smith-bbm
  5

• BUG - UTC Timezones for schedules need to be reworked

  #62 opened 2 years ago by fivetran-joemarkiewicz
  1

• BUG - Issues with timestamptz data type

  #55 opened 3 years ago by juanbriones
  3

• BUG - runs fail with error in int_zendesk__field_history_pivot

  #56 opened 3 years ago by annichia
  2

• BUG - SLA_policies model doesn't have correct is_sla_breach

  #51 opened 3 years ago by jackiexsun
  7